I think this is the most interesting book I've read in a long while. I myself know I am not a good listener at times. That is why I wanted to read this book. It was a very fascinating read. I learned a lot. I loved how the author interviewed and quoted many people and seamed to me she researched a lot before writing this book. It really made me think a lot and I had many ah ha moments while reading this. to quote the book," its possible, with awareness and patience, to develop your skill as a listener and do it extremely well". That is what I plan to get out of this book.There were so many different chapters in this book to help explain why its so important to be a good listener. I believe I will think about everything I read in this book for a long long while. Loved it!