You're Not Listening by Jane Murphy should be required reading or listening! This is especially important in the digital age when people have a shorter attention span.
Instead of listening to respond, Murphy focuses on listening to understand. It's a book that explores best listening practices in a way that is both insightful and funny.
Readers are introduced to some of the best listeners in the world to give practical advice to readers.
This book is for both those who think they need it and those who don't. It will likely benefit managers as well as individuals in relationships, as most problems begin and end with communication. Those communication challenges generally stem more from what isn't heard than what is said.